Google AdWords Support January 12, 2007
Posted by Stray Dog in : Uncategorized, Google, Adwords , trackbackYesterday afternoon I received an automated email message from Google explaining that one of my ads was being blocked for containing a word that was in ALL CAPS. This (as I was aware but screwed up) was contrary to Google’s editorial guidelines for AdWords. So I promptly fixed it and emailed the site owner (the email from Google went to the site owner and myself) and cc’d Google AdWords Support.Much to my surprise I received a personal (at least it certainly seemed to be coming from flesh and blood) email from a Google AdWords support person thanking me for taking prompt action to adhere to the guidelines. I felt it was a positive gesture on Google’s behalf. I received the email approximately two hours after I had rectified the proplem and sent the cc.
Here is what I received:
Hello Xxxx, Thank you for your email and for promptly making the suggested changes to your campaign. We appreciate your effort in complying with our guidelines.If you have additional questions, please visit our Help Center at https://adwords.google.com/support to find answers to many frequently asked questions. Or, try our Learning Center at http://www.google.com/adwords/learningcenter/ for self-paced lessons that cover the scope of AdWords. We look forward to providing you with the most effective advertising available.
Sincerely,
Xxxx X.
The Google AdWords Team
Lately there seems to be somewhat of a paradigm shift in feeling that Google is becoming an evil empire. This brief encounter with Google AdWords Support has given me a positive feeling. The account that I was managing does spend in excess of $2000 a month on Google AdWords - so I would hope that would trigger some form of personal response though…
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