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More on Hostway and ‘Mash from the UK April 11, 2007

Posted by Stray Dog in : Web Hosting , trackback

OK. Since the previous blog post of mine in regards to Hostway the email situation has reared its ugly head once again. This time taking nearly a week to resolve. Something to do with being on a newer server I was told. Hostway suggested moving me to an older ‘tried-and-true’ box. I said whatever gets the email notices working again. Shortly thereafter email was back up. Not sure what they did or how it was ultimately resolved. The support person told me that once a support ticket is sent that they do not contact the customer until it is resolved. That works fine for quick fixes but not so shit hot when it takes several days to resolve and you are left wondering what the hell is going on.

My recommendation to Hostway customers is to ensure you are a Gold Plus account holder so you can pick up the phone and call their support. Once you get a person on the phone (which is actually easy to do) they do tend to look after you alright. But man - emailing support really blows - my opinion.

Now - as for ‘Mash at Hostway in the UK. Thanks for commenting on my post. To be honest there was a period of time when my original discount offered by the Lovell’s was more than what I was actually paying for the accounts I had with Hostway UK. I might have felt bad about that but not after having my initial deal with IARNA/Hostway UK pulled on me in the manner it was. IARNA and the Lovell’s had it right. I even called support at IARNA mid-evening here (3 am in London) and I spoke to Rob Lovell directly (pretty sure it was Rob). He had my issue resolved immediately. That was quite spectacular.

Currently I look after hosting for 30+ sites. Not enough for Hostway to make it or break it obviously. Still though that would make me a decent customer and the value of all those hosting accounts over time would be fairly significant.

So ‘Mash — If you wish to respond further feel free. My situation was likely somewhat unique. For what I spent on hosting with Hostway UK and what I made by reselling it was likely a wash. So I’m just chalking it up as a lesson learned.

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